Cancel & Refund Policy for OfinIT Solutions Pvt. Ltd.
Effective Date: 6th August, 2023
1. Cancellation of Services
At OfinIT Solutions Pvt. Ltd. (“OfinIT”), we strive to provide high-quality services to our clients. However, we understand that circumstances may arise where you need to cancel a service. If you wish to cancel a service provided by OfinIT, please contact our customer support team at +91 9642118800 as soon as possible to initiate the cancellation process.
2. Refund Policy
All payments made for services provided by OfinIT are non-refundable. As a client, you acknowledge and agree that once a payment is made, it is final and cannot be refunded, except in the following specific circumstances:
a. Duplicate Payments: In the event of accidental duplicate payments made for the same service, you may request a refund for the duplicate amount. To request a refund for a duplicate payment, please contact our customer support team with proof of the duplicate transaction.
b. Unauthorized Charges: If you believe that there has been an unauthorized charge on your account for a service that you did not purchase or authorize, please notify us immediately. We will investigate the matter and, if found to be an unauthorized charge, a refund will be issued for the amount in question.
3. Disputed Charges
If you have any concerns or disputes regarding a charge on your account, we encourage you to contact our customer support team to resolve the issue promptly. We will make every effort to address your concerns and provide a satisfactory resolution.
4. Changes to Services
In the event that OfinIT needs to cancel or modify a service, we will notify you in advance. In such cases, you may be eligible for a pro-rated refund for the unused portion of the service, subject to the terms and conditions of the specific service agreement.
5. No Refund for Partial Use
Please note that no refunds will be provided for partial use of a service. Once a service has been initiated or utilized, no refunds will be issued, even if you decide to discontinue the service before its completion.
6. Modification of Policy
OfinIT reserves the right to modify or update this Cancel & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on the website.
7. Contact Us
If you have any questions, concerns, or requests regarding this Cancel & Refund Policy, please contact us at +91 9642118800.
By using our services, you acknowledge that you have read, understood, and agree to be bound by this Cancel & Refund Policy.